Crisis

Crisis

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When Reputation Meets Reality

"A significant event, or combination of events, that threatens the fabric of an organisation in terms of bottom-line financial performance, stakeholder relations, or corporate reputation, demanding special measures to ensure local or corporate business survival."  OCTO

 

But never forget that a crisis can also represent a business opportunity!

• Corporate Governance - Construct Your Board for Crisis Survival
• Prepare your organisation to react
• Protect and even build your reputation
• Plan for business survival
• Prepare your people to 'perform under pressure
• Be current in recent crisis case studies

For further information please Contact Us at any time.

 

Corporate Governance - Construct your Board for crisis survival

Examples of OCTO's assistance to Boards with corporate governance include:

• Briefings on care and due diligence obligations; changes in legislation, codes of practice and their implications - Cadbury, Turnbull, Higgs
• Corporate risk assessment, issues exposure and early warning signals
• Management control, internal reporting systems, compliance audit, policy and systems
• Facilitation of strategic risk management workshops and assessments
• Corporate leadership
• Change management and developing top-to-bottom awareness and compliance

 

Prepare your organisation to react

Crisis planning is a complex and often uncomfortable task; OCTO is well placed, with due sensitivity, to ensure that the organisation is well prepared.  Services and products include:

• Development of corporate crisis management policy for national and multinational corporations
• Designing crisis management centres for companies, agencies and governments
• Establishing and developing a cadre of senior managers to populate crisis teams
• Bespoke Board support arrangements, with associated mandates
• Design and implementation of crisis information management system
• Preparing crisis suites and unique OCTO briefcase handbook foe executives, personal briefing to Board and other key executives
• Drawing up competencies for accrediting of key players

 

Protect and even build your reputation

Corporate reputation following crisis - damage or enhancement - is a direct function of the perceived competence of the corporate management over the crisis period.  OCTO fields highly experienced media and crisis communication professionals with services and products that include:

• Seamless crisis integration with line management, from strategy to a common and disciplined information management system
• Media team preparation for crisis management
• Crisis augmentation of over-stretched core media team
• Quick-reference "political" road-maps and stakeholder directories
• Cadre of effective and prepared spokespersons; line management and specialist
• Inventories of prepared material for media
• Assistance with fast track in-house crisis communication network

 

Plan for business survival

OCTO business continuity services and support include:

• Securing top management commitment
• Incorporating the crisis context into business continuity project management; gauging risks and business impact
• Informing crisis management strategy
• Contribution to crisis organisation, plans and process
• Business continuity awareness
• Audit and review

 

Prepare your people to "perform under pressure"

OCTO has been coaching senior executives in practical crisis management for over 20 years.  Examples of training delivered include:

• Crisis management seminars for Board executives
• Developing corporate strategies for crisis management
• Dealing with issues, stakeholders, the media and corporate communications as a whole
• Strategic support of the emergency response
• Mentoring key players, one-to-one or in top-caucus groups
• Testing and exercising the full system

 

Be current in crisis management research and development

OCTO's bank of crisis management knowledge and experience is supported by links to other practitioners and academia.  Project examples include:

• Research and development project dealing with a crisis communications volume call centre for an international brand name
• Research and development project dealing with the issues-tracking tool for an energy generation company
• Research and development project dealing with a method for managing stakeholder communications for an extremely complex and high risk industrial operation

 

For further information please Contact Us at any time.

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